How to prove what happened
when your broker goes down.
Your broker has server logs. Without a recording of your own, you have nothing to show. Here's what you need — and how to have it ready before you need it.
What makes a strong claim
Whether you're filing a complaint with your broker or escalating to arbitration, documented claims consistently outperform undocumented ones. Here's what you need:
Screen recording of the incident
Video showing exactly what happened on your screen — the freeze, the error, the unresponsive platform.
Network health logs
Data showing your connection to the broker — response times, timeouts, and drops. Proves the issue wasn't on your end.
Precise timestamps
Exact times for every event, down to the second. Matches your experience to market data and broker logs.
A professional incident report
A clear summary with captured frames, health data charts, and verification instructions. Ready to attach to a complaint.
Most traders have none of this
The moment is already gone
By the time you realize you need proof, the incident is over. You can't go back and record what already happened.
Screenshots aren't enough
A screenshot shows one instant. It doesn't show the freeze duration, the connection dropping, or the timeline of events.
Your broker controls the narrative
Without your own recording, the dispute comes down to your memory against their server logs.
Sealtrace builds your proof automatically
You don't have to prepare for an outage. Sealtrace is always running, always recording. When something goes wrong, the proof is already there.
Always recording in the background
Sealtrace auto-detects your broker and keeps the last 5–15 minutes of footage in memory. Under 1% CPU.
Anomaly detection saves the moment
Freezes, lag spikes, and disconnects trigger an automatic save. The clip is timestamped and preserved before you even react.
Network logs and timestamps included
Every clip comes with connection health data and precise timestamps — not just a video file.
Export as a complete package
One click packages the recording, logs, and a professional incident report — ready to send to your broker or attorney.
Everything stays on your computer. No cloud, no uploads, no accounts. See how it works
74%
Of arbitration hearings ruled against the customer in 2024 — documentation is the difference
Source: FINRA Dispute Resolution StatisticsHow to Dispute Your Broker for Trading Losses
The general process for filing a complaint and escalating.
What to Do When Your Broker Goes Down
What to do before, during, and after a platform outage.
Don't wait until you need proof.
Join the waitlist. Be the first to know when Sealtrace launches.
Join the WaitlistSealtrace is a recording tool, not legal advice. Recordings may support a dispute but do not guarantee any outcome. Full disclaimer